Overview

You are informed that in accordance with the provisions of Art. 93.2.b) General Consumer and User Defense Law (LGDCyU), the legal regulation regarding the right of withdrawal will not apply to reservations made through www. innermastery.eu, being in any case of application the following particular conditions in terms of cancellation:

• a) In the event of suspension of the event for any reason attributable to the company, the payment will be returned to the User.
• b) In the event that the participant cancels the reservation, the refund of the advance payment will not be given. You can use 50% of the amount paid for a new reservation in the next three months, if there is availability and provided that the cancellation is made at least 72 hours before the start of the withdrawal.
• c) In the event of contracting two or more nights, if the user does not use them, the refund of the money paid will not be applicable.
• d) If the user has chosen an option and decides to expand it, the new option is considered as independent of the first one chosen.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at {email} for questions related to refunds and returns.